Connect to Cupola360 Camera

  • Connect Cupola370 Camera with computer via USB cable 
  • Power on the Cupola360 Camera 
  • Enable Cupola360 Studio Pro software (If Cupola360 Studio Pro software has not beem installed yet, please refer to “Software Installation”)
  • The main screen will show: Searching “Cupola360 camera” and Connecting, and then complete the connecting process.
     

  1. Cupola360 Camera may be occupied
    • When searching “Cupola360 camera”, continue to pop-up the message of “Try again”
    • Please confirm if there’s any other software connecting to the camera, and disable the software.
    • Click the “Try again” button, and then complete the connection process.
  2. Cannot fin camera
    • When searching “Cupola360 camera”, continue to pop-up the message of “Try again”
    • Power off the camera power, and remove the USB cable
    • Reconnect Cupola360 camera to the computer via USB cable
    • Power on Cupola360 amera
    • Click the “Try again” button, and then complete the connection process.
    • If there’s still problem connecting to Cupola360 camera, please contact customer service or report your problem online.
  3. Check if the camera supports Cupola360 Studio Pro as follows:
    • MAXHUB UC M40
    • MAXHUB UC M30
    • AOPEN KP180
    • Wilot O-Meet 360
    • Funtech Innovation INNEX C830
    • UNITE® 180 4K Panoramic Camera
    • For full description, please refer to Camera list

  1. Manually check for update
    • Please make sure Cupola360 camera is already connected to computer (Not connected yet, please refer to “Connect to Cupola360 camera”)
    • Click the up menu “Help > Check update” to check if there’s any new update available for your version. 
       
    • The notice will show if there’s a latest version of software available 
       
    • Click “Update now” and then follow the instructions on the page to update your software
  2. Automatically check for update
    • Please make sure Cupola360 camera is already connected to computer (Not connected yet, please refer to “Connect to Cupola360 camera”)
    • Automatically check for updates when enabling Cupola360 Studio Pro, and a pop-up display will show whenever an update is available. 
       
    • Note: If you tick the “Don’t show again”, then the notification screen will not pop-up until the next update.
    • Click “Update now” and then follow the instructions on the page to update your software

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