Connect to Cupola360 Camera
- Connect Cupola370 Camera with computer via USB cable
- Power on the Cupola360 Camera
- Enable Cupola360 Studio Pro software (If Cupola360 Studio Pro software has not beem installed yet, please refer to “Software Installation”)
- The main screen will show: Searching “Cupola360 camera” and Connecting, and then complete the connecting process.
- Cupola360 Camera may be occupied
- When searching “Cupola360 camera”, continue to pop-up the message of “Try again”
- Please confirm if there’s any other software connecting to the camera, and disable the software.
- Click the “Try again” button, and then complete the connection process.
- Cannot fin camera
- When searching “Cupola360 camera”, continue to pop-up the message of “Try again”
- Power off the camera power, and remove the USB cable
- Reconnect Cupola360 camera to the computer via USB cable
- Power on Cupola360 amera
- Click the “Try again” button, and then complete the connection process.
- If there’s still problem connecting to Cupola360 camera, please contact customer service or report your problem online.
- Check if the camera supports Cupola360 Studio Pro as follows:
- MAXHUB UC M40
- MAXHUB UC M30
- AOPEN KP180
- Wilot O-Meet 360
- Funtech Innovation INNEX C830
- UNITE® 180 4K Panoramic Camera
- For full description, please refer to Camera list
- Manually check for update
- Please make sure Cupola360 camera is already connected to computer (Not connected yet, please refer to “Connect to Cupola360 camera”)
- Click the up menu “Help > Check update” to check if there’s any new update available for your version.
- The notice will show if there’s a latest version of software available
- Click “Update now” and then follow the instructions on the page to update your software
- Automatically check for update
- Please make sure Cupola360 camera is already connected to computer (Not connected yet, please refer to “Connect to Cupola360 camera”)
- Automatically check for updates when enabling Cupola360 Studio Pro, and a pop-up display will show whenever an update is available.
- Note: If you tick the “Don’t show again”, then the notification screen will not pop-up until the next update.
- Click “Update now” and then follow the instructions on the page to update your software
